Contact us

We welcome your questions or feedback on any aspect of our business.

Search our site

Before contacting us, you may like to try this site’s 'search' tool or use the site map to find out more about our business. If you don't find the information you are looking for, please contact us via these routes.

Careers with BAT

Visit our careers website  to find out about career opportunities at British American Tobacco and to search and apply for jobs.


For investor enquiries, please see the Corporate Information page in our About us section.


For media enquiries, please go to our Media section for more details.


If you have bought one of our products and have an enquiry or would like to make a comment, please contact us via the consumer contact details provided on the pack.

Other enquiries

For other enquiries, please use this secure enquiries form Opens in new window. Before you begin, take a moment to view our Conditions of use page which includes our Online Privacy Statement and an explanation on how we will use information you provide here.

Alternatively, you can contact us at the address below:

British American Tobacco (Malaysia) Berhad
Level 19, Guoco Tower,
Damansara City,
No.6 Jalan Damanlela,
Bukit Damansara,
50490 Kuala Lumpur
Telephone: +60 (3) 2720 8188
Fax: +60 (3) 2720 8106

Please note that the purpose of our website is to share information about our company and our issues. It is not our intention to market, advertise or promote our brands on our site, nor is it our intention to use the site as a forum for establishing contact with potential business partners or suppliers. As such, we regret that we are unable to respond to e-mail enquiries about these topics.