Conditions of use



This website is operated by British American Tobacco (Malaysia) Berhad. Please read these terms and conditions of use ("conditions of use") carefully. By accessing this website you agree to be bound by them. If you do not agree to be bound by these conditions of use you should not access or view this website.

To make these conditions of use easier to read, we use a few definitions. The terms “British American Tobacco Malaysia”, “BAT Malaysia”, “BATM Group”, “we”, “us” and “our” are used to refer to British American Tobacco (Malaysia) Berhad and its subsidiaries in Malaysia.

The terms “British American Tobacco”, “BAT”, “BAT Group” and “The British American Tobacco Group” are used to refer to British American Tobacco p.l.c. and the group of companies constituting its direct and indirect subsidiaries worldwide, including British American Tobacco (Malaysia) Berhad.

These conditions of use contain seven sections, including this introduction. Other sections below provide a disclaimer relating specifically to financial services, our privacy policy, our cookie policy, information about the external links that appear on this website, general provisions and company information.  These conditions of use (including the disclaimer relating to financial information) are accessible from every page of this website.

Any enquiries or complaints which you have in relation to this website should be made either by using the Contact us facility or be addressed to the Legal and External Affairs Department of British American Tobacco (Malaysia) Berhad. 

Financial information

The information, materials and data provided on this website are for general information purposes.  They do not directly or indirectly constitute investment advice nor are they an invitation, offer, solicitation, inducement or recommendation to acquire or dispose of any investment or to engage in any other transaction in the companies mentioned, including investing in shares or other securities, or any other products or services or otherwise dealing in these or entering into a contract with British American Tobacco (Malaysia) Berhad or any other company.

The information, materials and data provided should not be relied upon in connection with any investment decision. They may contain forward-looking statements regarding the performance and financial condition of British American Tobacco (Malaysia) Berhad or any other company. However, the past performance of British American Tobacco (Malaysia) Berhad or any other company referred to on the website cannot be relied upon as a guide to its future performance. Actual results may differ materially from such forward-looking statements because of various risks, uncertainties and other factors. For example, rates of exchange may cause the value of underlying investments or products to go up or down and tax arrangements may change. All stock market based investment is exposed to a degree of risk and the price of shares and the income derived from them can go down as well as up and investors may not recoup the amount originally invested. You should always seek appropriate professional advice in relation to such matters.

Please see also the general disclaimer of liability under paragraph 8 of the section headed ‘General Provisions’ below.

Privacy Policy


We respect your privacy. We are committed to safeguarding the privacy of our website visitors. Please read this section carefully as it sets out our ‘Privacy Policy’ which informs you as the data subject of our privacy practices, the way your information is collected online, how that information is used and how we share, transfer and protect that information and the choices available to you to access or limit our access to the information. For the purposes of the Personal Data Protection Act 2010, the data user is British American Tobacco (Malaysia) Berhad.

Any material amendment to this Privacy Policy will be made available on our website ( or any other available means as may be appropriate. If you continue to engage our services, you shall be deemed to accept such changes.

a) Information we collect about you and our use of your information

When you visit our website, we may ask you for information about yourself, including but not limited to your name, address, email address and other information.  We use this information to provide you with information you request or to reply to your queries, or to process your personal data for purposes of providing the services you have engaged us for.

In addition to the information you provide, we may also collect information about you and your use of our website through the use of automatic data collection tools. These tools collect certain standard information about your access and computer, such as your browser type, operating system and language, access times and your Internet Protocol (IP) address. We use the information for statistical reporting and do not link it to any named individuals.

British American Tobacco (Malaysia) Berhad will not intentionally collect any information about visitors to this website who are under eighteen years of age. If British American Tobacco (Malaysia) Berhad becomes aware that a child has provided any information this will immediately be deleted from British American Tobacco (Malaysia) Berhad’s records.

We only keep your information for as long as is necessary.

b) Who do we share your information with?

British American Tobacco (Malaysia) Berhad may share your personal information in the following ways:

  • From time to time your personal information may be transferred to other British American Tobacco entities worldwide or to third party agents, representatives or suppliers of British American Tobacco (Malaysia) Berhad for the purposes of system maintenance and support.
  • British American Tobacco (Malaysia) Berhad may also be required to disclose your personal information to: (i) respond to duly authorised information requests from the police and governmental authorities; (ii) comply with any law, regulation, subpoena or court order; (iii) help prevent fraud or to enforce or protect the rights and properties of British American Tobacco (Malaysia) Berhad or its subsidiaries; or (iv) protect the personal safety of British American Tobacco (Malaysia) Berhad employees, third party agents or members of the public.
  • Circumstances may arise where, whether for strategic or other business reasons, British American Tobacco (Malaysia) Berhad decides to sell, buy, merge or otherwise reorganise businesses in some countries. Such a transaction may involve the disclosure of your personal information to prospective or actual purchasers, or the receipt of it from sellers. It is British American Tobacco (Malaysia) Berhad’s practice to seek appropriate protection for personal information in these types of transactions.

We do not share, rent or trade your information with third parties for marketing or promotional purposes.

c) Accuracy of your information and your rights

British American Tobacco (Malaysia) Berhad strives to keep your personal information accurately recorded, complete, not misleading and kept up-to-date. By providing your personal information to us, you consent to us processing your personal information in accordance with this Privacy Policy, and you confirm that all personal information provided by you is accurate and complete, and that none of it is misleading or out of date.

Where indicated, it is obligatory to provide your personal information to us to enable us to process your application for our products or services. Should you decline to provide such obligatory personal information, we may not be able to process your application/request or provide you with our products or services.

Subject always to our contractual rights and obligations under relevant laws and regulations, you may exercise your choice in respect of the use or the extent of use of your personal information.

You have the right to obtain a copy of the information we hold about you and/or to ask us not to process your information (or not to pass your information to third parties). If you have any queries on how we process your personal information, would like copies of your information, or if you would like us to correct any inaccurate, misleading or incomplete information, or if you would like that information blocked or deleted from our records, then please contact the Legal and External Affairs Department of British American Tobacco (Malaysia) Berhad using the details in the Contact us section of this website.

If you have a complaint about how we have used your information, you have the right to complain through the Personal Data Protection System (SPDP) or to the Department of Personal Data Protection.

d) How do we keep your personal information secure?

British American Tobacco (Malaysia) Berhad takes reasonable technical and organisational security measures to prevent the loss, misuse, alteration or unlawful disclose of information you provide to us. Any third party, agent or representative of British American Tobacco (Malaysia) Berhad who requires access to your information is also required to implement reasonable technical and organisational security measures to protect your information.

e) Where do we transfer your information to?

Information that we collect through this website may be transferred across international borders for further processing, storage or use in accordance with this Privacy Policy. Transfers may occur between members of the British American Tobacco (Malaysia) Berhad Group including their affiliates, customers and suppliers. Please do not send us your information if you do not want it to be transferred or stored in this way.

Any third party, agent or representative of British American Tobacco (Malaysia) Berhad who imports personal information in the course of providing services to British American Tobacco (Malaysia) Berhad is required to keep that information confidential and comply with national data protection laws or, where applicable, to be bound by appropriate contractual obligations that protect your personal information.

Dasar Privasi

Bahasa Malaysia

Kami menghormati privasi anda. Kami komited untuk menjaga privasi pelawat-pelawat laman web kami. 'Dasar Privasi' kami memaklumkan anda, sebagai subjek data, amalan-amalan privasi kami, cara maklumat anda dikumpul dalam talian, cara maklumat tersebut digunakan dan cara kami berkongsi, memindahkan dan melindungi maklumat tersebut dan pilihan-pilihan anda yang tersedia untuk mengakses atau mengehadkan akses kami kepada maklumat tersebut. Oleh itu, sila membaca bahagian ini dengan teliti. Untuk tujuan Akta Perlindungan Data Peribadi 2010, pengguna data di sini adalah British American Tobacco (Malaysia) Berhad.

Sebarang pindaan material kepada Dasar Privasi ini akan diterbitkan di laman web kami ( atau apa-apa cara lain yang tersedia sebagaimana yang sesuai. Sekiranya anda terus melantik kami untuk menyediakan perkhidmatan kami kepada anda, anda akan dianggap telah menerima pindaan tersebut.

a) Maklumat anda yang kami mengumpulkan dan cara kami menggunakan maklumat anda

Apabila anda melawati laman web kami, kami mungkin meminta maklumat peribadi anda, termasuk tetapi tidak terhad kepada nama, alamat, alamat e-mel dan maklumat-maklumat anda yang lain. Kami menggunakan maklumat tersebut bagi maksud memberikan anda maklumat yang anda meminta atau untuk menjawab pertanyaan anda, atau untuk memproses data peribadi anda untuk maksud menyediakan perkhidmatan yang anda telah melantik kami.

Sebagai tambahan kepada maklumat yang anda memberikan, kami juga mungkin mengumpul maklumat peribadi anda dan penggunaan tapak web kami melalui penggunaan alat pengumpulan data automatik. Alat-alat ini mengumpul maklumat standard tertentu tentang akses dan komputer anda, seperti jenis penyemak imbas (browser type) anda, sistem pengendalian (operating system) dan bahasa, masa akses dan alamat Internet Protocol (IP) anda. Kami menggunakan maklumat tersebut untuk pelaporan statistik dan kami tidak akan memautkannya kepada mana-mana individu yang dinamakan.

British American Tobacco (Malaysia) Berhad tidak akan mengumpul sebarang maklumat mengenai pelawat ke laman web ini yang berumur di bawah lapan belas tahun dengan sengaja. Jika British American Tobacco (Malaysia) Berhad menyedari bahawa seorang kanak-kanak telah memberikan sebarang maklumat ini, maklumat tersebut akan dipadamkan serta-merta daripada rekod British American Tobacco (Malaysia) Berhad.

Kami hanya menyimpan maklumat anda selama yang diperlukan.

 b) Dengan siapa kami berkongsi maklumat anda?

British American Tobacco (Malaysia) Berhad berkongsi maklumat-maklumat peribadi anda dengan cara-cara berikut:

  • Dari semasa ke semasa maklumat peribadi anda mungkin dipindahkan kepada entiti British American Tobacco yang lain di seluruh dunia atau kepada ejen-ejen pihak ketiga, wakil atau pembekal British American Tobacco (Malaysia) Berhad untuk maksud penyelenggaraan dan sokongan sistem.
  • British American Tobacco (Malaysia) Berhad juga mungkin dikehendaki menzahirkan maklumat peribadi anda untuk: (i) menjawab permintaan maklumat yang dibenarkan dengan sewajarnya daripada pihak polis dan pihak berkuasa kerajaan; (ii) mematuhi mana-mana undang-undang, peraturan, sepina atau perintah mahkamah; (iii) membantu mencegah penipuan atau untuk menguatkuasakan atau melindungi hak dan harta British American Tobacco (Malaysia) Berhad atau anak-anak syarikatnya; atau (iv) melindungi keselamatan peribadi pekerja-pekerja British American Tobacco (Malaysia) Berhad, ejen pihak ketiga atau orang awam.
  • Sama ada atas sebab strategik atau sebab perniagaan yang lain, terdapat keadaan yang mungkin timbul di mana British American Tobacco (Malaysia) Berhad memutuskan untuk menjual, membeli, bergabung atau menyusun semula perniagaan di beberapa negara. Transaksi sedemikian mungkin melibatkan penzahiran maklumat peribadi anda kepada bakal pembeli atau pembeli sebenar, atau penerimaannya daripada penjual. Menjadi amalan British American Tobacco (Malaysia) Berhad untuk mendapatkan perlindungan yang sesuai untuk maklumat peribadi dalam jenis transaksi ini.

Kami tidak berkongsi, menyewa atau memperdagangkan maklumat anda dengan pihak ketiga untuk maksud pemasaran atau promosi.

c) Ketepatan maklumat anda dan hak-hak anda

British American Tobacco (Malaysia) Berhad berusaha untuk memastikan maklumat peribadi anda direkodkan dengan tepat, lengkap, tidak mengelirukan dan sentiasa dikemas kini. Dengan memberikan maklumat peribadi anda kepada kami, anda membenarkan kami memproses maklumat peribadi anda mengikut Dasar Privasi ini, dan anda mengesahkan bahawa semua maklumat peribadi yang anda memberikan adalah tepat dan lengkap, dan tiada satu pun daripadanya mengelirukan atau ketinggalan zaman.

Jika dinyatakan, ia adalah wajib untuk memberikan maklumat peribadi anda kepada kami untuk membolehkan kami memproses permohonan anda untuk produk atau perkhidmatan kami. Sekiranya anda menolak untuk memberikan maklumat peribadi wajib tersebut, kami mungkin tidak dapat memproses permohonan/permintaan anda atau memberikan anda produk atau perkhidmatan kami.

Sentiasa tertakluk kepada hak dan kewajipan kontrak kami di bawah undang-undang dan peraturan yang berkaitan, anda boleh menggunakan pilihan anda berkenaan dengan penggunaan atau takat penggunaan maklumat peribadi anda.

Anda mempunyai hak untuk mendapatkan salinan maklumat yang kami pegang tentang anda dan/atau meminta kami untuk tidak memproses maklumat anda (atau tidak menyerahkan maklumat anda kepada pihak ketiga). Jika anda mempunyai sebarang pertanyaan tentang cara kami memproses maklumat peribadi anda, ingin salinan maklumat anda, atau jika anda ingin kami membetulkan sebarang maklumat yang tidak tepat, mengelirukan atau tidak lengkap, atau jika anda ingin maklumat itu disekat atau dipadamkan daripada rekod kami, kemudian sila hubungi Jabatan Undang-undang dan Hal Ehwal Luar (Legal and External Affairs Department) British American Tobacco (Malaysia) Berhad dengan merujuk kepada butiran di bahagian Contact us di laman web ini.

Jika anda mempunyai sebarang aduan tentang cara kami menggunakan maklumat anda, anda mempunyai hak untuk mengadu melalui Sistem Perlindungan Data Peribadi (SPDP) atau kepada Jabatan Perlindungan Data Peribadi.

d) Bagaimanakah kami memastikan maklumat peribadi anda adalah selamat?

British American Tobacco (Malaysia) Berhad mengambil langkah keselamatan teknikal dan organisasi yang munasabah untuk mengelakkan kehilangan, penyalahgunaan, pengubahan atau penzahiran menyalahi undang-undang maklumat yang anda memberikan kepada kami. Mana-mana pihak ketiga, ejen atau wakil British American Tobacco (Malaysia) Berhad yang memerlukan akses kepada maklumat anda juga dikehendaki melaksanakan langkah-langkah keselamatan teknikal dan organisasi yang munasabah untuk melindungi maklumat anda.

e) Ke mana kami memindahkan maklumat anda?

Maklumat yang kami mengumpul melalui laman web ini mungkin dipindahkan merentasi sempadan antarabangsa untuk pemprosesan, penyimpanan atau penggunaan selanjutnya mengikut Dasar Privasi ini. Pemindahan mungkin berlaku antara ahli Kumpulan British American Tobacco (Malaysia) Berhad termasuk ahli gabungan, pelanggan dan pembekal mereka. Sila jangan menghantar atau memberikan apa-apa maklumat anda kepada kami jika anda tidak mahu ia dipindahkan atau disimpan melalui cara yang teleh dinyatakan.

Mana-mana pihak ketiga, ejen atau wakil British American Tobacco (Malaysia) Berhad yang mengimport maklumat peribadi semasa menyediakan perkhidmatan kepada British American Tobacco (Malaysia) Berhad dikehendaki merahsiakan maklumat tersebut dan mematuhi undang-undang perlindungan data negara atau, jika berkenaan, terikat dengan kewajipan kontrak yang sesuai yang melindungi maklumat peribadi anda.

Cookie Policy

'Cookies' are small data files that are sent to your browser from a web server and stored on your device's hard drive.  References in these conditions of use to ‘cookies’ also include other means of automatically accessing or storing information on your device.

When you accessed the website, you were presented with a message that notified you of the use of cookies on this website. We had to use a cookie to present you with that notice. If you continue to use this website, further cookies will be placed on your device as described in the table below. By continuing to use this website after we present that notice to you, you are agreeing to the use of the cookies described in this Cookie Policy. 

We may use web beacons, which are transparent image files on web pages and are used to monitor your journey around British American Tobacco Group websites.

Otherwise, we do not ourselves use cookies on this website.

However, some of the tools and content in the ‘Media’ and ‘Investors’ sections of our website are delivered by (and in some cases also hosted by) third party content providers. When you access this content, these third party providers may set cookies on your computer or mobile device. 

We allow third parties to set the following cookies on this website:

Cookie / technology Google Analytics
Purpose These cookies are used to collect information about how you and other visitors use our website, which we use to help improve it. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come to the website from and the pages they have visited.
How to disable / enable this cookie To opt out of being tracked by Google Analytics across all websites, please visit:
Google Analytics Opt-out Browser Add-on 
Name Expiry
_ga Persistent cookie: 2 years from set/update
_gat Persistent cookie: 1 minute from set/update
_gid Persistent cookie: 24 hours from set/update
Cookie / technology This website
Purpose This cookie is used to store if a user has seen the cookie notification message on this website.
How to disable / enable this cookie Disable cookies coming from the ‘’ domain in browser.
Name Expiry
cookieMessage Persistent cookie: 180 days from set/update

For more information about cookies, including how to set your internet browser to reject cookies, please visit .

Links to external websites

This website includes links to external websites which are subject to their own terms and conditions and privacy policies. We are not responsible for the content of these external websites and we recommend that you familiarise yourself with the terms and conditions of such sites before you submit any information about yourself. These links are provided solely for convenience to you. No endorsement of any party, products or services is expressed or implied and accordingly British American Tobacco (Malaysia) Berhad cannot accept any liability for the accuracy of, or otherwise in relation to, any content or the security of any activity carried out on such other websites. You acknowledge and agree that we are not responsible or liable, directly or indirectly, for any damage, loss or cost caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on such linked websites. Your use of such websites is at your sole risk.

If you choose to access external websites using links provided on this website, these websites may set a cookie. British American Tobacco does not have any control over the use of such cookies and you should refer to the terms and conditions of use and cookie policy of the particular third party website for further information.

General provisions

  1. This website is provided to you free of charge, without any warranties or guarantees unless specifically stated. The information contained in this website is intended for general information purposes only.
  2. Except as expressly provided for on this website, British American Tobacco (Malaysia) Berhad is not responsible for the content or use of any web pages or any messages sent or received by you.
  3. All copyright, trade marks, and other intellectual property rights used as part of this website are vested in British American Tobacco (Malaysia) Berhad and / or its licensors. You acquire no rights in the website other than the limited right to use the website in accordance with these conditions of use. You may not offer for sale or sell or distribute over any medium, any part of this website or its content.  However, you are permitted to print out or download information and content from this website for your own personal, non-commercial use only.  Other than as stated in these conditions of use, you may not make any part of the website available as part of another website, whether by scraping, crawling, hyperlink framing on the Internet or otherwise unless you have been authorised to do so in writing by British American Tobacco (Malaysia) Berhad
  4. You shall not use this website for any illegal purposes and in particular agree that you shall not send, use, copy, post or allow any posting which is defamatory or obscene or which is abusive, indecent or in breach of the privacy of any person. You agree not to send any unsolicited promotional or advertising material, spam or similar materials or any volume messages which may interfere with the operation of this website or with the enjoyment of this website by other visitors.
  5. British American Tobacco (Malaysia) Berhad reserves the right at any time and without notice to enhance, modify, alter, suspend or permanently discontinue all or any part of this website and to restrict or prohibit access to it.
  6. You hereby agree to indemnify British American Tobacco (Malaysia) Berhad against any costs, claims, losses and damages (including legal fees) incurred by or awarded against British American Tobacco (Malaysia) Berhad as a result of your misuse of this website or your breach of these conditions of use.
  7. If you are in breach of these conditions of use British American Tobacco (Malaysia) Berhad may suspend or block your access to this website and refuse to provide you with any further access to it.
  9. If any part of these conditions of use is found to be unenforceable as a matter of law, all other parts of these conditions of use shall not be affected.
  10. These conditions of use govern our relationship with you and represent our entire agreement with you.
  11. The conditions of use and the content of this website are governed by Malaysian law whose courts shall have exclusive jurisdiction.

Company information

British American Tobacco (Malaysia) Berhad is incorporated in Malaysia.

Registered Address: Level 19, Guoco Tower, Damansara City, No. 6 Jalan Damanlela, Bukit Damansara, 50490, KL, Malaysia

GST number:
British American Tobacco (Malaysia) Berhad – 002 020 601 856
Commercial Marketers and Distributors Sdn Bhd – 001 431 810 048
Tobacco Importers and Manufacturers Sdn Bhd – 000 936 181 760

Tel: (03) 2720 8188  / Fax: (03) 2720 8106

Please send legal notices to Level 19, Guoco Tower, Damansara City, No. 6 Jalan Damanlela, Bukit Damansara, 50490, KL, Malaysia. Please send all other correspondence in relation to this website (including any enquiries or complaints) to the Legal and External Affairs Department of British American Tobacco (Malaysia) Berhad.